At Ezra Cosmo, we want you to enjoy a smooth and satisfying shopping experience. If you are not fully happy with your purchase, please review our Refund & Returns Policy below. This policy applies to all orders placed through ezracosmo.com.
1. Returns Eligibility
You may request a return or exchange if:
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The item is unused, unopened, and in its original packaging
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The request is made within 7 days of delivery
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You received a wrong, damaged, or defective product
Items not eligible for return:
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Products that have been opened, used, or tampered with
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Items purchased under clearance or promotional offers (unless damaged/defective)
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Personal care, beauty, and hygiene products for safety reasons
2. Damaged, Defective, or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:
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Order number
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Clear photos or video of the item and packaging
Once verified, we will offer a replacement or refund at no additional cost.
3. Refund Process
Upon approval:
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Refunds are issued to your original payment method
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Refund processing typically takes 5–7 business days, depending on your bank or payment provider
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In case of Cash-on-Delivery orders, refunds may be processed via bank transfer or store credit
Shipping fees are non-refundable, unless the return is due to our error.
4. Return Shipping
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For eligible returns, customers may be responsible for return shipping costs.
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In cases where the product is defective or incorrect, Ezra Cosmo will cover the return logistics.
5. Order Cancellation
You may cancel your order within 12 hours of placing it, provided it has not yet been shipped.
Once shipped, the order cannot be cancelled and will be treated as a return request after delivery.
6. How to Request a Return or Refund
Please reach out to our support team through:
📧 Email: customercare@ezracosmo.com
📞 Phone: +91 9592087812
Include your:
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Full name
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Order number
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Reason for return
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Relevant photos (if any)
Our team will respond within 24–48 hours.
7. Contact Us
If you have any questions about this policy, feel free to get in touch.
Your satisfaction is our priority at Ezra Cosmo.
